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FREE SHIPPING ON 100+ $ ORDERS (CANADA + USA) 

FAQ

When will I receive my order?

We currently ship all orders from the workshop in Magog, Quebec, Canada.  Delivery is usually between 6-10 business days (Canada + USA), but please note that it may take up to 2-3 weeks (International). The shipping fees do not include a tracking number.
Le Nid atelier is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. 

What is your return and refund policy?

Unused and unopened products may be returned within 15 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). 

Return to:  LE NID atelier,  655 rue Genest, Magog, Qc J1X 4W9

Do you ship international orders ?

We are glad to offer your international shipping. In the shopping cart, you’ll be able to select your country and view the options available to you. Please check with your local customs office about rules and regulations that may apply to you.

Le Nid atelier is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. 

 

✉ Is there any information here that we've missed? 
Feel free to start a conversation:  atelierlenid@gmail.com